How we work: an inside look at how we run your account

Before we start: a written audit and proposal

It all starts with a short form: no photos, no documents, no passwords. Based on what you tell us, we put together a free audit. We look at your price, your profile and your wall, how your chats are handled, where your traffic comes from and how your security is set up. We send it to you in writing, with what we'd change and why, and it's yours to keep even if we don't end up working together.

If you want to go ahead, the proposal comes in writing too: your plan, the commission and how it's calculated (with an example), who'll work on your account, how we report back and how you can leave. You can take your time with it before you sign.

Your limits, in writing and inside the CRM

Before the first message goes out, we write your guide with you: your tone, which topics are fine and which aren't, what you'll offer and what you never will, your minimum prices and how you want your fans treated. Everyone on the team reads it before they start working on your account.

Anything important about a fan goes into their profile as an internal note that only the team can see. That way, your limits never depend on anyone's memory.

• We only post or sell content you've approved in advance, so nobody needs to wake you up to sell something that's already approved.
• Any change to your limits gets written down and applies from the next shift on.
• If something's unclear, we check with you before replying to the fan.

Chat, day to day

The chat team works in shifts and replies from your account, in your tone and within the limits you've set. Everyone works in the same FansTracker inbox, where they can see unanswered conversations, each fan's notes and an alert if a teammate is already writing to that fan, so nobody replies twice.

Right now, every message is written by a person. FansTracker's AI drafts are in development, and when they arrive, someone will always review them before they're sent.

Shift handovers fans don't notice

Shift changes are where agencies lose the most sales: the night chatter has no idea what the afternoon chatter promised. At Ofagen, before anyone ends their shift, they note in the fan's profile whatever is still pending.

• Open conversations and fans waiting for a reply.
• Anything promised to the fan: a preview, a video, a date.
• PPV messages the fan hasn't opened yet.
• Upset fans, or issues that need your account lead.

Promotion, pricing and content strategy

The content is yours, and you're the one who creates it. We help you decide what to post, when and at what price: your posting calendar, subscription and PPV pricing, promotions, segmented mass messages and a social media presence where it makes sense for you.

Every promotion channel gets its own tracking link, so we can tell what brings in paying fans and what only brings visits. Whatever doesn't work gets dropped.

Your data and a monthly report

Every month we send you a report with your account data from FansTracker (active and expired subscribers, chat activity and trends over 7, 30 and 90 days), along with what we did, what worked and what we're going to change.

Who does what

You have one account lead, who's your direct contact and is accountable for everything that happens on your account. Behind them are the chat team, working in shifts, and whoever handles promotion and strategy. You create the content, approve what gets posted and set the limits.

If we ever part ways

How you leave is also agreed in writing from the start: the notice period, removing all access and handing over your exported fan profiles and segments. You leave with your account, your content and your history.